Terms of Service

1. Acceptance of Terms

By accessing or using the MetroKleen | MKMaintX website, requesting a quote, or engaging our facility maintenance services, you agree to be bound by these Terms of Service. If you do not agree, please do not use the site or our services. These terms apply to all visitors, clients, and anyone who interacts with us.

2. Services

MetroKleen | MKMaintX provides commercial facility maintenance services, including HVAC, janitorial, electrical, plumbing, lighting, landscaping, and general maintenance across the markets we serve.

• Service scope, pricing, response times, and scheduling are defined in the written quote or service agreement provided to you.
• Site visits, quotes, and assessments do not create a binding service obligation until a written agreement or work authorization is accepted by both parties.
• Some work may be performed by vetted subcontractor partners rather than direct employees, coordinated and warranted by us as the single point of accountability.

3. Quotes, Scheduling, and Service Windows

Quotes are based on the information you provide and remain valid for the period stated on the quote. Material changes to scope, site conditions, or access may require a revised quote.

• Appointment windows are estimates. Emergency dispatch is prioritized but not guaranteed to a specific arrival time.
• You agree to provide safe, lawful access to the facility, including utilities, parking, and keys or credentials where required.
• Reschedule or cancellation requests should be made in advance as set out in your service agreement.

4. Client Responsibilities

• Provide accurate contact and facility information, including any known hazards, code issues, or site-specific requirements.
• Ensure the work area is accessible and that any required permits or building approvals are obtained unless we agree in writing to handle them.
• Report any concern with completed work within the inspection period stated in your agreement so we can address it.

5. Fees and Payment

Fees are set out in your quote or service agreement. Unless otherwise agreed in writing, invoices are due within the terms stated on the invoice. Amounts not paid when due may accrue late charges where permitted by law, and we may suspend non-emergency service on overdue accounts. You are responsible for applicable taxes.

6. Workmanship and Warranty

We stand behind our work and will correct defects in our workmanship reported within the warranty period stated in your agreement. Warranties do not cover damage caused by misuse, neglect, pre-existing conditions, third-party work, or normal wear. Manufacturer warranties for equipment and parts pass through to you where applicable.

7. Limitation of Liability

To the fullest extent permitted by law, our total liability arising out of or relating to the services or these terms will not exceed the amount paid by you for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or business interruption. Nothing in these terms limits liability that cannot be limited under applicable law.

8. Insurance

We maintain commercial general liability coverage and require our vetted trade partners to carry insurance appropriate to their work. Certificates of insurance are available on request for your vendor onboarding process.

9. Website Use and Intellectual Property

All content on this website, including text, graphics, logos, and images, is owned by or licensed to MetroKleen | MKMaintX and may not be copied, reproduced, or used commercially without our written permission. You agree not to misuse the site, attempt unauthorized access, submit false information, or use automated tools that disrupt its operation.

10. Accounts

If you create an account, you are responsible for keeping your credentials confidential and for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these terms.

11. Third-Party Links

Our website may link to third-party sites and services. Those sites are not under our control, and we are not responsible for their content, availability, or practices. Links do not imply endorsement.

12. Privacy

Our collection and use of personal information is described in our Privacy Policy, which forms part of these terms.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with a revised effective date and apply to use of the site and services after that date. Continued use of the site or services means you accept the updated terms.

14. Governing Law

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any dispute will be brought in the state or federal courts located in Middlesex County, Massachusetts, unless your service agreement states otherwise.

15. Contact Us

Questions about these Terms of Service? Get in touch: