24-Hour Emergency
Facility Maintenance
One number, all trades, every hour of the year. When a boiler quits at 2 a.m., a riser lets go on a Sunday, or a panel trips during a holiday weekend, dispatch answers live and a technician is assigned — not an answering service taking a message.
Failures Do Not Schedule Themselves for Business Hours
The calls that matter most arrive at the worst times: a heating plant down in a January cold snap, a supply line failure flooding a tenant space overnight, a main breaker trip that takes half a floor dark on a Saturday. Every minute between the failure and a competent technician is measured in damaged property and displaced tenants.
The usual after-hours path is a call tree: property manager to answering service to trade vendor to on-call tech, each step adding delay and losing information. And when the failure crosses trades — water in a ceiling above electrical — one vendor cannot fix it alone.
What the Program Covers
One written scope, defined line items and a documented visit history — not a vague promise to “handle maintenance.”
Emergency Trade Response
The failures that cannot wait until morning, answered by licensed trades rather than a message queue.
- No-heat and no-cooling emergencies
- Burst pipes, active leaks and sewer backups
- Electrical faults, outages and panel failures
- Elevator-adjacent and life-safety support
- Emergency lighting and exit system failures
After-Hours Planned Work
Repairs and projects deliberately scheduled outside business hours so tenants never see them.
- Overnight and weekend mechanical repairs
- Floor care and deep cleaning outside occupancy
- Electrical and lighting work with zero downtime
- Tenant improvement support after hours
- Pre-opening readiness checks
Storm, Freeze & Building Damage
Weather events that hit a portfolio all at once, coordinated instead of triaged one call at a time.
- Storm damage response and temporary protection
- Freeze and burst-pipe recovery
- Roof leak containment and water extraction
- Board-up, clean-up and debris removal
- Damage documentation for insurance claims
Built to Be Audited, Not Just Admired
A Person Answers
Live dispatch 24/7/365 — no voicemail, no ticket portal, no wait until the morning shift checks messages.
One Number for Everything
HVAC, plumbing, electrical, lighting and building damage on the same line. One call opens the work order.
Licensed Trades On Call
Qualified technicians for each trade rather than a general handyman asked to diagnose a chiller or a service panel.
Cross-Trade Failures Handled
Water above electrical, heat loss behind a facade leak — one team owns the whole problem instead of half of it.
Everything Documented
Call time, response, findings and repair recorded, which is what insurers, owners and tenant disputes actually ask for.
Contract Priority
Contract accounts get priority dispatch and pre-agreed rates, so pricing is settled before anyone is on site at 3 a.m.
Frequently Asked Questions
24-Hour Emergency.
One Team, One Contract.
Tell us about the building and we will send a written scope with pricing — no obligation, no vendor parade.
