Privacy Policy

1. Information We Collect

MetroKleen | MKMaintX ("we," "us," or "our") collects information you provide directly to us and information gathered automatically when you use our website and services.

• Contact Information: Name, email address, phone number, and company name you provide when requesting a quote, booking a service, or contacting us.
• Service Details: Facility type, square footage, service requirements, and scheduling preferences.
• Account Information: Email and password when you register for an account, used to authenticate your session.
• Usage Data: IP address, browser type, device information, pages visited, and referral URLs collected automatically through cookies and analytics tools.

2. How We Use Your Information

• To respond to inquiries, provide quotes, and deliver requested facility maintenance services.
• To schedule and coordinate technician dispatch and service appointments.
• To communicate with you about your account, bookings, and service updates.
• To improve our website, services, and customer experience through analytics.
• To send marketing and promotional emails, where you have opted in. You may unsubscribe at any time.
• To comply with legal obligations and protect our rights and safety.

3. Cookies and Tracking Technologies

We use cookies and similar technologies (Google Analytics 4, Google Ads conversion tracking) to understand how visitors interact with our website. These tools collect anonymous usage data such as pages viewed, session duration, and traffic source. You can control cookies through your browser settings; disabling them may limit some functionality.

4. How We Share Information

We do not sell your personal information. We may share data with:

• Service Providers: Third parties that support our operations (e.g. dispatch, email delivery, analytics), under contractual obligations of confidentiality.
• Technicians and Partners: Information necessary to fulfill service requests and coordinate on-site work.
• Legal Authorities: When required by law, court order, or to protect our rights, property, or safety.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Withdraw consent to data processing where consent was the basis.

To exercise these rights, contact us at dispatch@mkmaintx.com.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please reach out: