What is MetroKleen | MKMaintX?

MetroKleen | MKMaintX manages 5 data types including service bookings. Helps you organize, track, and share your work in 1 place for teams and solo users.

What is MetroKleen | MKMaintX / MetroKleen?

MetroKleen | MKMaintX is a nationwide commercial facility maintenance company founded in Boston, MA in 2019. We provide HVAC, janitorial, electrical, plumbing, landscaping, lighting, and general maintenance services for commercial properties across 35+ states, with 700+ certified technicians on staff.

What areas do you serve?

We serve commercial facilities across 35+ states nationwide. Our primary markets include Greater Houston TX (Energy Corridor, Galleria, Downtown, Sugar Land, The Woodlands, Katy, Pearland, Clear Lake) and Greater Boston MA (and all of New England). We have a local operations office at 14090 Southwest Fwy #300, Sugar Land, TX 77478 and our headquarters at 200 Rivers Edge Drive, Suite 320, Medford, MA 02155.

Do you work with residential properties?

No. MetroKleen | MKMaintX exclusively serves commercial properties — office buildings, restaurants, hotels, retail centers, industrial facilities, healthcare buildings, and multi-tenant commercial campuses.

How do I get a quote?

Request a free, no-obligation quote by visiting our Houston page, calling 1-888-669-5808, or emailing dispatch@mkmaintx.com. A local specialist will contact you within 2 business hours with a tailored proposal.

Do you require long-term contracts?

No. We offer flexible month-to-month agreements with no long-term lock-in required. Annual contracts are also available and come with preferred pricing. Most clients stay because the service works, not because they're obligated to.

What services does MetroKleen | MKMaintX offer?

We offer a full spectrum of commercial facility maintenance services: HVAC systems maintenance and emergency repair, janitorial and commercial cleaning, electrical (panels, LED retrofits, generators), plumbing (drain maintenance, grease traps, backflow certification), landscaping and grounds maintenance, lighting retrofits and smart controls, and general handyman/maintenance services.

Can I bundle multiple services under one contract?

Yes — and we recommend it. Bundling HVAC, plumbing, electrical, and janitorial under a single MetroKleen | MKMaintX contract means one vendor, one invoice, and one point of contact for your entire facility. Bundled contracts also qualify for preferred pricing.

Do you offer 24/7 emergency services?

Yes. Our emergency dispatch line (1-888-669-5808) is staffed 24/7/365 — not an answering service. For Houston-area clients, we guarantee a response within 2 hours for emergency calls.

What is your weekly restaurant drain maintenance program?

For $69.99/week, a licensed MetroKleen | MKMaintX plumbing technician visits your restaurant weekly to perform enzyme drain treatment on all kitchen floor drains, clean and inspect drain strainers, run drain flow tests, visually inspect your grease trap, and provide a written service report. The program covers up to 6 kitchen floor drains. Larger kitchens are quoted individually.

Do you provide grease trap (FOG) compliance services?

Yes. We provide grease trap inspection, monitoring, and pump-out coordination for Houston restaurants. We maintain full manifest documentation to satisfy the City of Houston's FOG (Fats, Oils, and Grease) ordinance and flag pump-out needs before you receive a citation.

Do you handle backflow preventer testing and certification?

Yes. The City of Houston requires annual backflow preventer testing for all commercial properties. MetroKleen | MKMaintX provides annual backflow testing and files the required reports with the Houston Public Works & Engineering (PWE) department on your behalf.

What does your LED lighting retrofit service include?

Our LED retrofit service includes facility lighting assessment, system design, permitting, full installation, and incentive processing. Houston commercial properties at CenterPoint Energy rates can typically achieve a 3–5 year payback on LED investments. We also assist with CenterPoint Energy Efficiency and PACE financing programs.

Where is your Houston office?

Our Houston-area operations office is located at 14090 Southwest Fwy #300, Sugar Land, TX 77478. This office enables same-day site assessments and fast emergency response across all Houston submarkets including the Energy Corridor, Galleria, Downtown, Midtown, Montrose, Medical Center, Sugar Land, The Woodlands, Katy, Pearland, and Clear Lake.

How quickly can you respond to an emergency in Houston?

For emergency calls from contract clients in the Houston metro, we target a 2-hour on-site response. Our 24/7 dispatch line (1-888-669-5808) connects directly to a live dispatcher, not voicemail.

Are your Houston technicians licensed in Texas?

Yes. All MetroKleen | MKMaintX plumbing technicians in Texas hold or are supervised by a Texas Master Plumber. All electrical technicians hold or are supervised by a Texas Master Electrician. Technicians are background-checked, uniformed, and bonded.

Do you serve restaurants in Houston?

Yes. We serve restaurants across all Houston submarkets including Midtown, Montrose, the Heights, Washington Ave, EaDo, Downtown, Galleria, and all suburban markets. Our weekly restaurant drain maintenance program ($69.99/week) is specifically designed for Houston restaurant operations.

Can you help with CenterPoint Energy outage preparedness?

Yes. We provide generator installation, monthly load testing, transfer switch inspection, and annual maintenance programs to prepare your facility for CenterPoint outages during Houston's hurricane season (June 1 – November 30).

How is pricing structured?

Pricing depends on the service type, facility size, frequency, and scope. We offer flat-rate monthly contracts for ongoing maintenance programs (no hidden fees or surprise invoices) and per-job pricing for one-time or project work. Contact us for a free customized proposal.

Are there any setup fees?

No setup fees for standard maintenance programs. Post-construction cleanup, deep cleaning, and specialty projects may have one-time mobilization fees, which are always disclosed upfront in your written proposal.

What payment methods do you accept?

We accept ACH bank transfer, check, and major credit cards. Commercial accounts are invoiced monthly. Multi-site and enterprise accounts can be set up with consolidated billing.

Is MetroKleen | MKMaintX licensed, bonded, and insured?

Yes. MetroKleen | MKMaintX carries comprehensive commercial general liability insurance, workers' compensation, and bonding. All technicians are background-checked. State-specific licenses (Master Plumber, Master Electrician) are maintained in all states where required.

Do you support LEED-certified buildings?

Yes. We provide LEED-compatible cleaning programs using EPA-registered, low-VOC products and maintain documentation for LEED credit submissions. We also support BOMA certification score maintenance for commercial office buildings.

Do your cleaning services comply with Houston Health Department requirements?

Yes. Our drain maintenance service reports are written documentation of your maintenance program and have been accepted by Houston Health Department inspectors at client locations. We also support kitchen sanitation programs designed to pass health inspections.

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Frequently Asked Questions

Everything you need to know about MetroKleen | MKMaintX commercial facility maintenance — services, pricing, coverage, Massachusetts licensing, and Boston & New England operations.

DIRECT ANSWER

Does MKMaintX have 24/7 emergency response?

Yes. MKMaintX operates a 24/7/365 emergency dispatch line at 1-888-669-5808 — staffed by live dispatchers, not an answering service. Contract clients in major metros (Houston, Boston, and 35+ states) receive a targeted on-site response within 2 hours for urgent HVAC, electrical, plumbing, and refrigeration calls. Our 700+ certified technicians maintain a 99.2% SLA compliance rate across 12,400+ managed facilities nationwide.

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STILL HAVE QUESTIONS?

Talk to a Boston Facility Specialist

Our Medford, MA team responds within 2 business hours. Emergency calls are dispatched immediately across Greater Boston and New England.

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